|About Us This web site is owned and operated by BAND SUPPLIES LTD who are completely dedicated to your total satisfaction. If you have any suggestions or comments or if you need to contact us, please email us using the link on the store page or use the details below.|
Our Contact details:
BAND SUPPLIES LTD
7 HUNSLET ROAD
Phone: 0113 245 3097
Fax: 0113 234 1602
Company number: <Put company number here>
|Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.|
We accept card payments. If you are shopping from North America or anywhere else, place your order and your card company will convert the transaction to US Dollars or your own currency.
We accept Visa and MasterCard. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. If you do not wish to pay online, you may send your card information via phone 0113 245 3097 , fax 0113 234 1602 or by post.
If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we will correct the mistake.
When confirmation of your order is received, an email will automayically be sent to your email address, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
|Shipping And Handling Shipping and Handling is based upon the weight of the items ordered. Multiple items ae based on the combined weight of the order. UK orders are sent using either Royal Mail for small items and UK MAIL for larger or more expensive items. If using our next day service please order before 2.00pm and please make sure someone will be available to sign for the item otherwise the parcel will be returned to the depot awaiting your collection. Overseas orders are shipped using our courier company (UK MAIL) and charges are based on their shipping charges.|
|Delivery Schedule We deliver your order right away. We will normally send your order to you in 2 business days. International orders are generally received in under 7 days.|
You must inform us within two working days if the goods are lost or damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence.
You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.
|Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.|
|Tax Charges For orders made from the UK or the European Union, 20% VAT is added.|
|Credit Card Security When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. We do not see Credit/Debit card information. Our card service provider, Sagepay, deals with all online transactions. They are not held in clear text on any web site.|
|Guarantee We guarantee your satisfaction. Please check either the listing or with our Leeds store (0113 245 3097) for details of guarantee and warranties on offer.|
|Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, you can call on 0113 245 3097 (International +44 0113 245 3097) or fax us on 0113 234 1602 or write to us at 7 Hunslet Road Leeds LS10 1JQ United Kingdom|
Cookies are used on this shopping site where they are strictly necessary for the site functionality. They are used to aid navigation, and to keep track of the contents of your shopping cart. If you log in to an account, your logged-in status is recorded in a temporary cookie. If you select the 'Remember Me' Option in the checkout, a cookie will be used to remember your details. You can turn off cookies by blocking them in your browser Privacy settings. If you turn off cookies, you will be unable to place orders or benefit from the other features that use them.
Data collected by this site is used to:
a. Take and fulfil customer orders.
b. Administer and enhance the site and service.
c. Only disclose information to third-parties for goods delivery purposes.
|Returns Policy Your rights to return goods are protected under the EU Distance Selling Directive.|
You are entitled to cancel your order and return the goods within 7 working days for a full refund, including the cost of delivery. Do this by contacting us by email or telephone and quoting the order number supplied to you. Your refund will be paid within 30 days. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. This cancellation policy does not affect your rights when we are at fault - for example, if goods are faulty or misdescribed.
Any goods returned should be in saleable condition.
These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.
None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.
We do not supply music on a sale or return basis. To enable customers to ascertain the suitability of the music we can supply specimen parts upon request to recognised conductors or teachers. Music will be sent in a sealed bag. Only break this seal if you wish to keep the music. Any broken seals will not be accepted for refunds.
Apart from this service we DO NOT accept music for credit or exchange unless faulty or supplied in error